Provide your reasons for refusing the recipient’s request. Use positive language and do not write,  regret to inform you that cannot fulfil your request.” Just focus on the reasons why you must refuse the request.

Indirect or Negative Message

In the first body paragraph, provide your reasons for refusing the recipient’s request. Use positive language and do not write,  regret to inform you that cannot fulfil your request.” Just focus on the reasons why you must refuse the request.

In this body paragraph, you want to imply the bad news without emphasizing it. Provide an alternative solution here or some type of compromise if possible.

If this letter were a credit refusal, you might write something like this: Visa extends credit to applicants with a 780 score or higher. You do qualify for a secured credit card, which can help you build your credit. Notice how refused the applicant’s request without ever saying that was refusing it?