What pain points might a user have in attempting to complete the task you have described in question #1?  In other words, what special challenges might some users encounter when trying to complete the task?

For writing assignment #2, you are asked to write a set of instructions that explain how to accomplish a task on a website.  The website should involve your local community.  For example, you could write about how to reserve a book online from your local library.  The instructions for the writing assignment give other examples of topics as well.
For writing assignment #1, you are asked to write three personas in preparation for writing assignment #2.
Please answer the following questions:
1. What topic are you considering for writing assignment #2?
2. For this topic, you will need to make some screen captures of the website.  In addition, you will need to blur out any private information  create one screen capture for your set of instructions and post it to this discussion topic.
3. What pain points might a user have in attempting to complete the task you have described in question #1?  In other words, what special challenges might some users encounter when trying to complete the task?  The class resources for this week provide some information on pain points.  note especially the interview with Dr. Kirk St. Amant and Dr. Guiseppe Getto as well as the video on writing assignments #1 and #2.
To help you prepare, in our class, a sample for writing assignment #1 and a sample for writing assignment #2 are provided. The two samples show how writing assignment #1 and writing assignment #2 are related.