Think of a situation in your job in which you need to communicate a negative message.

Develop a written message that states the message clearly.
Describe how you would present the negative message in person
Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect

Activity 2

Select one of the scenarios based on your birth month from the linked document and develop a crisis communication plan for your selected scenario. See Section 17.3 of your text to learn about the components of an effective crisis plan.